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KPI library

Measure the promise, not just the movement.

Review plain-language supply-chain KPI definitions and formulas for OTIF, fill rate, inventory turns, order accuracy and more.

Use consistent formulas and boundaries when reviewing provider or internal operating performance.

How to use this planning resource.

Review plain-language supply-chain KPI definitions and formulas for OTIF, fill rate, inventory turns, order accuracy and more. Use the route-specific points below to define scope, responsibilities, assumptions and evidence.

  • 01

    OTIF and fill rate

    Define the current state, owner, handoff and evidence before comparing options or treating a provider statement as proof.

  • 02

    Inventory turns

    Define the current state, owner, handoff and evidence before comparing options or treating a provider statement as proof.

  • 03

    Order accuracy

    Define the current state, owner, handoff and evidence before comparing options or treating a provider statement as proof.

  • 04

    Dock-to-stock and cost measures

    Define the current state, owner, handoff and evidence before comparing options or treating a provider statement as proof.

TorontoSupplyChain.ca is a directory and education platform, not a warehouse, carrier, consultant or 3PL. Confirm provider claims, capacity, certifications, service levels and availability directly.